Jimmy Lion - UK Support Customer Portal

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    • If you're having trouble placing your order online, please send us an inquiry through our contact form & we'd be happy to help. If possible, please include a screenshot or a detailed description of the issue.

    • This could be due to an authentication error when placing your order. Send us a message via Webform and we'll get to the bottom of why your order is pending.

    • Because we try to get your order to you as soon as possible, we cannot cancel your order once it has been processed by our warehouse.

      Please message us via contact form & we'll do our best to help you.

    • We're constantly working to keep all of our designs in stock, as well as to continue bringing you new collections.

      The most likely scenario is that the socks you have your eye on will be restocked soon. In that case, you will find a button to get notified by email as soon as that model is back.

      While we can’t give you a specific date, we invite you to visit our online store regularly & to sign up for our newsletter – that way you'll be the first to hear about new collections & restocks of our best sellers.

    • If it's your first time shopping with Jimmy Lion, you can subscribe to our newsletter to receive a 10% discount on your first order.

      Plus, you can enjoy up to 20% off our customisable packs year round:

      - 4-Pair Pack > 10% discount
      - 6-Pair Pack > 15% discount
      - 10-Pair Pack > 20% discount

    • At the checkout page, after introducing your information, choosing the shipping and payment methods,you’ll find an empty box where you will be able to introduce the discount code. Once introduced, click on “Apply Code” and the discount will automatically be deducted from the bill.

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    • From our UK online store we only ship to the UK. For other countries visit Jimmy Lion's international online stores.

    • We offer free shipping in the UK on orders over £50 with Standard Shipping. The cost will automatically be discounted upon checkout.

      Please note the free shipping only applies to orders that are over this value after all discounts have been applied. Remember this when applying a discount coupon because if you do and the new total is lower than £50, shipping costs will be applied.

    • Within 3-6 working days. Orders received by 15:55 pm will be delivered on the same day. Please notice that the shipping companies do not deliver during the weekends and that transit time for shipments to remote areas may be longer. We also inform you that according to your country's customs policies, customs duties may be added and collected before you are able to receive your shipment.

    • You can track your order through the link provided in your shipping confirmation email. You can also sign into your account on www.jimmylion.com using the email address and password you used during checkout. Your info is all there!

    • We're sorry to hear that your Jimmy Lion purchase didn't work out this time, but no problem! You have 30 business days from the receipt of your order to manage a return.

    • We currently do not offer free shipping on returns. The client chooses the transport company they will use for the return and is responsible for the return shipping costs.

    • Before getting the process started, make sure that all items are in the same condition as when you received them (unworn and with all the original tags and packaging). Also make sure that the return package is adequately protected for shipping.
      Now, all you have to do is download and fill out the return form by clicking here. Once it's been filled out, attach it to the package and send us this information through our contact form or to hello@jimmylion.com.

      IMPORTANT: We recommend you request tracking from the transport provider you use to return the products as we are not responsible for the loss or any other incident during the return process. With tracking, you can follow your shipment.

    • Once we have processed the return and verify that everything is in order, you will receive a refund for the total amount of the returned items, excluding the original shipping costs of your initial order.

    • We try to process returns as quickly as possible, but please keep in mind that it can take anywhere between 10 and 15 working days after we receive the package.

    • It is not currently possible to modify the size, model or color of products in your order. In order to change your order, you must follow the normal return process. Once we receive the products in our warehouse, we will proceed to refund the amount of the returned item or items.

      We do not admit changes for a simple reason and that is that we cannot guarantee the stock of your newly selected products by the time we receive your return in the warehouse.
      If you know exactly which new items you want, we recommend placing a new order parallel to your return, thus ensuring your desired product(s)' availability.

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    •  

      MEN
      LENGTH SIZE EU UK
      Knee High Medium 36-40 4-7
      Large 41-46 7½-11½
      Mid-Calf Medium 36-40 4-7
      Large 41-46 7½-11½
      Ankle Medium 36-40 4-7
      Large 41-46 7½-11½
      No-Show Small 36-39 4-6½
      Medium 40-43 7-8½
      Large 44-46  9-11½

       

      WOMEN
      LENGTH SIZE EU UK
      Knee High Medium  36-40 3½-6½
      Large 41-46 7-11
      Mid-Calf Medium  36-40 3½-6½
      Large 41-46 7-11
      Quarter One Size 36-41 3½-7
      Ankle Medium  36-40 3½-6½
      Large 41-46 7-11
      No-Show Small  36-39 3½-6
      Medium  40-43 6½-8½
      Large 44-46 9-11

       

      BABIES & KIDS
      LENGTH SIZE EU UK
      Baby 1-12 months One Size One Size
      Mid-Calf 1-3 years 21-25 4½-8
      4-7 years 26-30 8½-12
      8-12 years 31-35 12½-2½

       

      FACE MASKS
        SIZE AGE WIDTH HEIGHT
      Adults One Size   23-24 cm 15 cm
      Kids S 4-7 years 22 cm 11 cm
      M 8-11 years 24 cm 12 cm

    • Our socks are manufactured using premium quality combed cotton. By combing the cotton, the short and breakable cotton fibers are removed leaving only the finest and strongest yarns. We also use a small percentage of elastane and polyamide to provide elasticity and resistance.

    • Our socks are manufactured in Portugal and Italy.

    • Using the hand-linked process, the stitches on both sides of our socks' toe seam are linked with a single thread creating a really flat and comfortable finish.

    • We recommend washing your socks with cold water and no bleach to preserve colors and maintain size and shape. They will last longer if you keep them out of the dryer. Colors will stay truer if you wash your socks inside-out. Avoid bleaching or ironing your socks. Avoid tumble drying. To remove the label from your new socks do not rip it off as this will damage your socks. Please remove it by gently pulling out the thread on the label using your fingers.

    • Our socks can be found in uk.jimmylion.com, where all our collection is available, and in multibrand stores.