Jimmy Lion - GL Support Customer Portal

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    • We accept MasterCard, Visa, American Express, Discover and Paypal.

    • Once an order is processed by our warehouse, we are unable to make any changes to quantity, sizing, shipping option or shipping address. We process orders quickly, but we’ll do our best to accommodate any changes to your order if possible. The best way to change or cancel an order is to send us an email at hello@jimmylion.com

    • Once your order is completed you'll receive an order confirmation email. If you haven't received any in your inbox, please check your spam/junk folder. If you can't find it, send us an email to hello@jimmylion.com and we'll send you a copy.

    • We offer free shipping on all orders over 50$ (Standard Shipping) and the cost will automatically be discounted upon checkout.

    • You can track your order through the link provided in your shipping confirmation email. You can also sign into your account on www.jimmylion.com using the email address and password you used during checkout. Your info is all there!

    • From our Rest of the World online store we currently ship to Australia, Brazil, Canada, China, Hong Kong SAR China, Indonesia, Israel, Japan, South Korea, Lebanon, Malaysia, New Zeland, Philippines, Russia, Singapore, Thailand, Taiwan and South Africa.

    • Orders received by 11:55am will be shipped on the same day.

      Please notice that the shipping companies do not deliver during the weekends and that transit time for shipments to remote areas may be longer. 

       

      COUNTRY STANDARD SHIPPING EXPRESS SHIPPING
      Australia 6 - 12 working days  1 - 2 working days
      Brazil 6 - 12 working days 1 - 2 working days
      Canada 5 - 9 working days 1 - 2 working days
      China 6 - 12 working days 1 - 2 working days
      Hong Kong SAR China 6 - 12 working days 1 - 2 working days
      Indonesia 6 - 12 working days 1 - 2 working days
      Israel 6 - 12 working days 1 - 2 working days
      Japan 6 - 12 working days 1 - 2 working days
      South Korea 6 - 12 working days 1 - 2 working days
      Lebanon 6 - 12 working days 1 - 2 working days
      Malaysia 6 - 12 working days 1 - 2 working days
      New Zeland 6 - 12 working days 1 - 2 working days
      Philippines 6 - 12 working days 1 - 2 working days
      Russia 6 - 12 working days 1 - 2 working days
      Singapore 6 - 12 working days 1 - 2 working days
      Thailand 6 - 12 working days 1 - 2 working days
      Taiwan 6 - 12 working days 1 - 2 working days
      South Africa 6 - 12 working days -

    • According to your country's customs policies, customs duties may be added and collected before you are able to receive your shipment.

      Orders over these amounts could be extra charged in destination country.

       

      COUNTRY COST IN USD
      Australia  $810
      Brazil  $50
      Canada  $15
      China  $8
      Korea  $125
      Indonesia  $100
      Israel  $100
      Japan  $90
      Malaysia  $128
      New Zealand  $295
      Russia  $89
      Singapore $305
      Taiwan  $93
      Thailand $28

       

    • At this time we are unable to offer free shipping on returns or provide shipping labels.

    • Please email us at hello@jimmylion.com and state your name, email, order number and which goods you wish to return. We’d love to hear your feedback too (it helps us to make our socks better!).  

    • If for any reason you are not completely satisfied upon receiving your order, you have 30 days from the original transaction date to return it for an exchange or refund. In order to return or exchange you should verify that the merchandise is unworn with labels and packaging intact. The customer is responsible for paying the return shipping costs back to Jimmy Lion.

      If you ask for a refund you will receive the full amount for the goods (original shipping charges will not be refunded). We do not take responsibility for any goods lost during the return shipping.

    •  

      MEN
      LENGTH SIZE US EU
      Knee High Medium 4½-7½ 36-40
      Large 8-12 41-46
      Mid-Calf Medium 4½-7½ 36-40
      Large 8-12 41-46
      Ankle Medium 4½-7½ 36-40
      Large 8-12 41-46
      No-Show Small 4½-7 36-39
      Medium 7½-9½ 40-43
      Large 10-12 44-46

       

      WOMEN
      LENGTH SIZE US EU
      Knee High Medium  6-9 36-40
      Large 10-12½ 41-46
      Mid-Calf Medium  6-9 36-40
      Large 10-12½ 41-46
      Quarter One Size 6-10 36-41
      Ankle Medium  6-9 36-40
      Large 10-12½ 41-46
      No-Show Small   6-8½ 36-39
      Medium  9-11 40-43
      Large  11½-12½ 44-46

       

      BABIES & KIDS
      LENGTH SIZE US EU
      Baby 1-12 months One Size One Size
      Mid-Calf 1-3 years 5½-9 21-25
      4-7 years 9½-13 26-30
      8-12 years 13½-3½ 31-35

       

      FACE MASKS
        SIZE AGE WIDTH HEIGHT
      Adults One Size   23-24 cm 15 cm
      Kids Small 4-7 years 22 cm 11 cm
      Medium 8-11 years 24 cm 12 cm

    • We recommend washing your socks with cold water and no bleach to preserve colors and maintain size and shape. They will last longer if you keep them out of the dryer. Colors will stay truer if you wash your socks inside-out. Avoid bleaching or ironing your socks. Avoid tumble drying. To remove the label from your new socks do not rip it off as this will damage your socks. Please remove it by gently pulling out the thread on the label using your fingers.

    • Using the hand-linked process, the stitches on both sides of our socks' toe seam are linked with a single thread creating a really flat and comfortable finish.

    • Our socks are manufactured using premium quality combed cotton. By combing the cotton, the short and breakable cotton fibers are removed leaving only the finest and strongest yarns. We also use a small percentage of elastane and polyamide to provide elasticity and resistance.