Jimmy Lion - Support Customer Portal

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    • We accept MasterCard, Visa, American Express, Discover and Paypal.

    • We do not offer this kind of service at this time.

    • Once an order is processed by our warehouse, we are unable to make any changes to quantity, sizing, shipping option or shipping address. We process orders quickly, but we’ll do our best to accommodate any changes to your order if possible. The best way to change or cancel an order is to send us an email at hello@jimmylion.com

    • Once your order is completed you'll receive an order confirmation email. If you haven't received any in your inbox, please check your spam/junk folder. If you can't find it, send us an email to hello@jimmylion.com and we'll send you a copy.

    • At the checkout page, after introducing your information, choosing the shipping and payment methods, there will be an empty box where you will be able to introduce the discount code. Once introduced, just click on APPLY CODE and the discount will be automatically be deducted from the bill.

    • We offer free shipping in the US on orders over $40. The cost will automatically be discounted upon checkout.

    • You can track your order through the link provided in your shipping confirmation email. You can also sign into your account on www.jimmylion.com using the email address and password you used during checkout. Your info is all there!

    • Shipping to US

      Standard shipping: within 2 to 5 business days depending on the city of destination via DHL.

      Express shipping: within 1 to 3 days via DHL.

      International Shipping

      International orders will be shipped within 5 to 15 days depending on the country of destination via DHL International. Please be aware of your country's customs policies, as customs duties may be added and collected before you are able to receive your shipment.

    • From our US online store we currently ship to the US and internationally to Canada, Australia, Hong Kong, Japan, New Zealand, Russia, Singapore, South Korea and Taiwan. For other countries visit Jimmy Lion's international online stores.

    • At this time we are unable to offer free shipping on returns or provide shipping labels.

    • Please email us at hello@jimmylion.com and state your name, email, order number and which goods you wish to return. We’d love to hear your feedback too (it helps us to make our socks better!).  

    • If for any reason you are not completely satisfied upon receiving your order, you have 30 days from the original transaction date to return it for an exchange or refund. In order to return or exchange you should verify that the merchandise is unworn with labels and packaging intact. The customer is responsible for paying the return shipping costs back to Jimmy Lion.

      If you ask for a refund you will receive the full amount for the goods (original shipping charges will not be refunded). We do not take responsibility for any goods lost during the return shipping.

      For orders outside the United States

      Right now we are not able to return any goods purchased outside the United States. As such, any purchase of goods is final. We continuously review this policy, as it is important for us to know that our customers are entirely happy with their Jimmy Lion products.

    • Men's Size Conversion Chart:

      - Larger size: US 8-12

      - Smaller size: US 4.5-7.5

       

      WOMEN's Size Conversion Chart:

      - Larger size: US 10-12.5

      - Smaller size: US 6-9

       

      KIDS' Size Conversion Chart:

      - Large size: US 13.5-3.5 / EUR 31-35 / UK 12.5-2.5

      - Medium size: US 9.5-13 / EUR 26-30 / UK 8.5-12

      - Small size: US 5.5-9 / EUR 21-25 / UK 4.5-8

    • We recommend washing your socks with cold water and no bleach to preserve colors and maintain size and shape. They will last longer if you keep them out of the dryer. Colors will stay truer if you wash your socks inside-out. Avoid bleaching or ironing your socks. Avoid tumble drying. To remove the label from your new socks do not rip it off as this will damage your socks. Please remove it by gently pulling out the thread on the label using your fingers.

    • Using the hand-linked process, the stitches on both sides of our socks' toe seam are linked with a single thread creating a really flat and comfortable finish.

       

    • Our socks are manufactured using premium quality combed cotton. By combing the cotton, the short and breakable cotton fibers are removed leaving only the finest and strongest yarns. We also use a small percentage of elastane and polyamide to provide elasticity and resistance.