I received my order, but it's damaged. What can I do?

We understand you're disappointed. Our goal is to always offer you the highest quality, and that's why we'll find the best solution for you!

We ask you to please contact our Customer Service team through the contact form or by writing directly to hello@jimmylion.com explaining what happened. Please attach images of the damaged item, including the outer packaging. Once the email is received, we will review the case, and get in touch with you as soon as possible.

We also ask you not to throw away the outer packaging until we respond. Please keep it as it is possible that the damage was caused by the transport provider, in which case we'll need to include this information in our damage notification.

Note: In case you see damage at the time of delivery, please notify the courier. This way, the incident will be processed much faster by the carrier, allowing us to give you a speedier resolution.