What is your return policy?
If for any reason you are not completely satisfied upon receiving your order, you have 30 days from the original transaction date to return it for an exchange or refund. In order to return or exchange you should verify that the merchandise is unworn with labels and packaging intact. The customer is responsible for paying the return shipping costs back to Jimmy Lion.
If you ask for a refund you will receive the full amount for the goods (original shipping charges will not be refunded). We do not take responsibility for any goods lost during the return shipping.
Do you offer free shipping on returns?
At this time we are unable to offer free shipping on returns or provide shipping labels.
How long does it take to process an exchange or return?
If you have requested an exchange, we will process it as quickly as possible upon receipt. You will receive a confirmation email when processed. Refunds are also processed shortly after receipt.
How do I set up a return or exchange?
Please email us at firstname.lastname@example.org and state your name, email, order number and which goods you wish to return. We’d love to hear your feedback too (it helps us to make our socks better!).