• Do you offer free shipping on returns?

    At this time we are unable to offer free shipping on returns or provide shipping labels.

  • How do I set up a return or exchange?

    Please email us at hello@jimmylion.com and state your name, email, order number and which goods you wish to return. We’d love to hear your feedback too (it helps us to make our socks better!).  

  • What is your return policy?

    If for any reason you are not completely satisfied upon receiving your order, you have 30 days from the original transaction date to return it for an exchange or refund. In order to return or exchange you should verify that the merchandise is unworn with labels and packaging intact. The customer is responsible for paying the return shipping costs back to Jimmy Lion.

    If you ask for a refund you will receive the full amount for the goods (original shipping charges will not be refunded). We do not take responsibility for any goods lost during the return shipping.

    For orders outside the United States

    Right now we are not able to return any goods purchased outside the United States. As such, any purchase of goods is final. We continuously review this policy, as it is important for us to know that our customers are entirely happy with their Jimmy Lion products.