RETURNS & EXCHANGE
What is your return policy?
We're sorry to hear that your Jimmy Lion purchase didn't work out this time, but no problem! You have 30 business days from the receipt of your order to manage a return.
Do you offer free shipping on returns?
We currently do not offer free shipping on returns. The client chooses the transport company they will use for the return and is responsible for the return shipping costs.
How can I process a return?
Before getting the process started, make sure that all items are in the same condition as when you received them (unworn and with all the original tags and packaging). Also make sure that the return package is adequately protected for shipping.
Now, all you have to do is download and fill out the return form by clicking here. Once it's been filled out, attach it to the package and send us this information through our contact form or to firstname.lastname@example.org.
IMPORTANT: We recommend you request tracking from the transport provider you use to return the products as we are not responsible for the loss or any other incident during the return process. With tracking, you can follow your shipment.
When will I be refunded the amount of my return?
Once we have processed the return and verify that everything is in order, you will receive a refund for the total amount of the returned items, excluding the original shipping costs of your initial order.
How long does it take to process a return?
We try to process returns as quickly as possible, but please keep in mind that it can take anywhere between 10 and 15 working days, after we receive the package.
How can I modify or change my order?
It is not currently possible to modify the size, model or color of products in your order. In order to change your order, you must follow the normal return process. Once we receive the products in our warehouse, we will proceed to refund the amount of the returned item or items.
We do not admit changes for a simple reason and that is that we cannot guarantee the stock of your newly selected products by the time we receive your return in the warehouse.
If you know exactly which new items you want, we recommend placing a new order parallel to your return, thus ensuring your desired product(s)' availability.
I received my order, but it's damaged. What can I do?
We understand you're disappointed. Our goal is to always offer you the highest quality, and that's why we'll find the best solution for you!
We ask you to please contact our Customer Service team through the contact form or by writing directly to email@example.com explaining what happened. Please attach images of the damaged item, including the outer packaging. Once the email is received, we will review the case, and get in touch with you as soon as possible.
We also ask you not to throw away the outer packaging until we respond. Please keep it as it is possible that the damage was caused by the transport provider, in which case we'll need to include this information in our damage notification.
Note: In case you see damage at the time of delivery, please notify the courier. This way, the incident will be processed much faster by the carrier, allowing us to give you a speedier resolution.